An email will be sent including a tracking number when your order has been processed. Please be sure to track your item using the tracking number provided.

All orders ship Monday through Friday, excluding statutory holidays in Canada. Orders must be placed before 10AM EST to begin processing same-day; please allow up to 2 business days to process your order.

Shipping times may vary based on the place of delivery. Shipping time may be extended during holidays, product launches, restocks, limited edition releases and various promotions.Delivery time does not include weekends or Holidays.

Delivery is considered completed from the moment our courier marks the status of the order as “completed” or “delivered".

Bella Aura Skincare is not responsible for delays in shipping or delivery by our courier, as these delays are out of our control. 

Bella Aura Skincare is not responsible for lost or undelivered packages, or if at the time of delivery, the recipient is away and unable to receive the package.

Bella Aura Skincare is not responsible for incorrect shipping addresses. Please be sure to provide correct and accurate shipping details at the time of purchase. We recommend providing a secure delivery address. Bella Aura Skincare is not responsible for packages lost or stolen due to unsafe delivery locations.

If your package has been lost or stolen, please contact the appropriate shipping company for further assistance.

If you experience any quality-related issues with your Bella Aura Skincare® products, please contact us at info@bellaaura.com and we will be happy to assist you.

Bella Aura Skincare® currently does not offer exchanges or refunds due to COVID-19. If you purchased your product with one of our authorized retailers, please contact the appropriate store for assistance.

Bella Aura Skincare® reserves the right to change its policy at any given time due to unforeseen circumstances.